It's Not Luck
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Автор:
Learn more about the powerful techniques first presented in the best-selling business novel, "The Goal". In this book, Dr. Goldratt, through examples in a variety of industries, shows how to apply TOC to sales and marketing, inventory control, and production distribution. In addition, techniques in conflict resolution are introduced on both a business and personal level.
- 1994 г.
- 0884271153
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recognizing that in spite of how emotional it seems, it is not the other party who should be blamed for the situation, but rather that we are both captured in a conflict that does not have an amicable compromise
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Whenever you identify that you are in a negotiation situation that doesn’t have an acceptable compromise, take the first step: immediately stop the dialogue.”
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I start to feel that the other person is obstinate and illogical, the other person is developing exactly the same opinion of me
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